Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
Hi all,
This past week, we have noticed a recurring issue with courses that we built in Storyline 360 and are hosted on Cornerstone. We've had two users complain about seeing only a blank slide in the respective courses they were taking. The Articulate player and menu is there but the screen is just white. Note that this occurred in two different courses. Has anyone ever encountered this issue before?
Our course menu is set to restricted to allow our users to click Next only when the whole slide has been displayed. Now that nothing is coming up in those slides where they got stuck, they can't move on to the next one and are unable to complete the course.
I'm not sure whether this is an SL360 problem or a CSOD problem but I'm hoping to hear anyone's insights on this.
Thanks,
Nicole
Hi Nicole,
We have seen something similar on our end. The issue only occurred for one user and we were able to replicate when we proxied in. Our Band-Aid was to modify the offending slide using the "modify content" option by adding a keyboard shortcut to advance that particular slide (or show layer, or whatever was necessary) and/or send the learner the text of that slide to ensure they had seen the content. It wasn't perfect but it got the job done. As of today, it only happened to one user but at least she didn't have to redo the entire course. (wonky slide was in the review)