Exit Course doesn't exit course

Hi Alison!

I'd love to help! I tried to recreate this on my end and unfortunately, didn't have any issues using the Exit Course trigger.

I tested the course in Firefox, Chrome, Microsoft Edge, and Internet Explorer. You can find my testing here. 

Can you try uploading your published course to SCORM Cloud and see if that makes a difference? It could be a setting in your Learning Management System that needs to be adjusted.

Thanks Lauren, I couldn't use the SCORM Cloud because we don't subscribe but I think our LMS supplier has answered my question. I did not realise when you make courses from screen recordings and edit out some screens, the player by default still thinks that the total number of screens are in the lesson. Example import 10 screens edit out 5. When you publish the lesson unless you alter the Tracking to say 'Complete' after 5, the course will never Complete. Another thing that could trip you up is Branching because the User will not look at the screens in this scenario, so your lesson needs to account for that.

Anyone else with problems when courses don't end, look at the Reporting & Tracking features when you publish. It's not just about the Exit Trigger.

Dear All,

Has anyone been able to work out how to get Exit (exit course) to work for Firefox and/or Chrome?

I am using Storyline 360: When I add an exit course link to the Topbar of a presentation or as a trigger - the exit link works in Preview (i.e. closes the browser).

However, after publishing,  when I click view project, the links do not work (i.e. clicking on Exit does not close the browser). I have attached a 'raw' example presentation. 

NB: Exit seems to work OK in IE and Edge but not in Firefox or Chrome?

Thanks

Hi Bonita,

You may want to take a look at this article that may help troubleshoot your exit course trigger:

• Storyline: Exit Course Trigger Doesn't Work

If none of those tips apply, feel free to connect with a support engineer, and they'll lend you a hand with your file.

• Share your file here!
  

Thanks for the additional insight, Alison! By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!

Hello e-learning heroes,

I can't get my course to exit and send a complete message to our LMS. There is no test involved, just an exit button (last slide, button on the right).

Can someone solve this riddle?

Regards. Dre

Hello heroes,

Is there anyone who can help me? 

Regards, Dre

Hi Dre,

Thanks for reaching out! It looks like you're tracking the course by slides viewed and have your reporting set as Passed/Incomplete. Have you tried other reporting methods such as Complete/Incomplete to see if that helps?

I also recommend using the Complete Course trigger you currently have disabled as another option! 

If you still need help after these tips, feel free to connect with our support team, and they can lend a hand!

SUBMIT A CASE.

Hi, Dre. 

I see you have a case open with my teammate Georvy. I encourage you to reach out to Georvy for any questions you might have on the steps recommended.

I downloaded your .story file from your post above and enabled the course completion trigger on your last slide. I published it with the following tracking options:

• When the learner has viewed 100% of All Slides
• Using triggers

I was able to get a 100% Complete in SCORM Cloud with those settings.

Do you have the course completion trigger enabled in your current file? 

Hi, Dre.

The file is attached here. All I did was enable the trigger you had disabled in your last slide:

Let me know if it works!

Hey Alison!

Yes, you can remove yourself from any further emails. Be sure to pop into the forum conversation and scroll to the top, then click where it shows you Subscribed.

Here's a quick Peek 360 video.