Forum Discussion

hughquist's avatar
hughquist
Community Member
3 years ago

Exit tab not working

The exit tabs in all my slides do not work when I publish in html format to web, even though I have triggered the action on the trigger panel. What can be done to address the situation?
storyline 360
MariaCS's avatar
MariaCS
Staff
3 years ago

Hi, Hugh.

After publishing for Web, I tested your project in Edge and Chrome (Windows). The exit button worked on both occasions.

Let me ask you a few additional questions:

  • After publishing, did you test the file locally or upload it to a web server?
  • Which browser did you use?
  • hughquist's avatar
    hughquist
    Community Member
    3 years ago

    Thanks for your swift response. Regarding your first question, I did test
    the file locally and it worked fine; it only stopped working after
    publishing.

    Concerning browsers used, I opened the course using Google chrome,
    Microsoft edge and the Google search bar. When using chrome and Microsoft
    edge, the exit button doesn't work, but when I paste and load the link in
    the Google search bar on my phone's homescreen, it works fine.

    *NB*: the Google search bar does not automatically open Google chrome.

    Also, the issue both chrome and Microsoft edge have occurs regardless of
    the device used.

    Finally, on some devices, there seem to be a grey box that appears around
    video layers with transparent backgrounds. Kindly let me know if you have
    experienced any such issues.

    I look forward to hearing from you soon.
    Kind regards.

    Hugh.

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