Forum Discussion
Note Tab is laggy
Hi everyone,
Has anyone else noticed that the Notes tab tends to be quite laggy? Whether you're typing, moving the cursor, or trying to navigate, it seems to respond very slowly. I'm experiencing a significant delay with almost every action, and it's making it difficult to use efficiently. Has anyone else encountered this issue, or is it just me? Would love to know if there are any fixes or workarounds!
Version 3.92.33225.0
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Text typed into the notes panel loaded slowly
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi,
I too experience the lagging since last update.
This is very combersome since I do copy all amended text, that I am using for accessability into notes, so I can easy adjust before adding the text required to the focus order.
I have done diagnostics on the Articulate App, and all is fine. Also, since all applications are handled by our IT service desk, I cannot remove and reinstall Articulate easily.
Is there anyone else having the problem since the activation of the AI functuality?
A screen recording is not much of use as well, since it will not be visible or show the lagging. Notes just reacts very, very slow.
Hi IrisSchlabitz,
Since what you can do with your installation is limited, please open a case with our support team here to connect with a support engineer. They'll be able to help take a closer look at your installation by requesting logs to help diagnose what's causing the notes section to lag. We'll keep an eye out for your message so we can continue troubleshooting the behavior!
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Text typed into the notes panel loaded slowly
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
That seems to have fixed the issue for me, thanks Eric.
Thanks for the notice Eric. I appreciate it. That fixed the lagging issue for me.
You're very welcome, Paul and Mike. I'm glad to hear the fix worked for you!
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist.
Hello Tian,
I'm sorry to hear about your experience with the Storyline Notes tab. I ran some tests on my end using the latest Storyline version, 3.92.33225.0, which is the same as what you have. Fortunately, I did not encounter laggy behavior, and everything seemed normal. I captured my tests in a quick Peek 360 recording with no audio.
If the issue persists and you're already working on your local drive, try running these steps to fix possible installation issues. We'd be glad to investigate further as needed. Please share a screen recording of what you see here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete it when we're done investigating.
I have had this problem for a while. But, recently it has gotten much worse for me. I have tried the uninstall/reinstall etc. It hasn't worked. My workaround is creating my Notes in a separate document and then cut and paste into Notes.
Hi MikeMills-6d30b
yes I know, this way of working is really cumbersome. I have opened a support case and it was confirmed to be a possible bug. However the support team could not confirm resolving the bug with the next update releases. So perhaps it would help if you, and everyone else that experiences this, could open a case too, to speed things up?
Hello IrisSchlabitz,
Sorry to hear that you ran into this bug. This is a bug that's already on our radar and we'll let everyone subscribed to this thread know as soon as a fix is released. In the meantime, you can downgrade your installation to Storyline 360 Update 91 as a temporary workaround while a fix is being worked on.
Also waiting for a fix, Notes has been very laggy since you added AI to SL.
This is an issue my colleague and I have been getting too. We've only recently moved onto 360 from Storyline 3, so it's disappointing to see.
My colleague and I both get this lag working in the Notes. 2 separate installations on 2 separate PCs.
