Forum Discussion
Experiencing disappearing and shifting Closed Captions when creating Closed Captions
I create closed captions for our custom content (imported PPTs in Storyline 360) and then later when I go back to review, portions of captions have disappeared and the remaining portions have shifte...
Hi Siobhan,
Thanks for reaching out and I'm so sorry to hear that you're experiencing this issue!
It looks like there was never a support case opened for Isabelle's issue, but I'm happy to help figure out what's going on with your project! First, I'd like to clarify if this is happening with multiple files or a specific one. If this is only happening with one file, have you tried importing your slides into a new Storyline project?
I'd be happy to take a closer look at your course and test it out on my end. You can upload it here or share it privately with our team in a support case, We'll delete it from our systems once troubleshooting is complete!