Forum Discussion
Experiencing disappearing and shifting Closed Captions when creating Closed Captions
I create closed captions for our custom content (imported PPTs in Storyline 360) and then later when I go back to review, portions of captions have disappeared and the remaining portions have shifte...
I'm having an issue with closed captions as well. I have created closed captions for all of my audio files in a course, and when I make edits to the slide--even when the audio has not been edited--the closed captions often fail to appear in the published course. Yesterday I started exporting the vtt files so I can right-click the audio in the slide's timeline, select Accessibility, then import the vtt file, but I don't understand why this is happening when in the Media Library, all of my audio files are showing that they have closed captions already added. I've republished my course 5 times already today because of this error, and it's getting pretty time consuming and irritating!
I submitted a support case on this just now.
Hi Mary!
Sorry to hear that closed captions are absent from your published Storyline 360 course!
Smart move opening a support case! I see that you've connected with my colleague Luiza who is currently testing the file you shared. You should be hearing back from her shortly!
We can continue this conversation over in your support case to keep all information in one spot.
