Forum Discussion
Failure to import from PowerPoint 365
I have tried several time to import a PowerPoint Presentation to SL360 and each time received a failure notice. I looked at possible causes and one told me to ensure I had the latest PPT updates installed. I checked the Office update site and found some that were not installed and installed them. I retired the PPT import function and again got a failure notice. I have NOT uninstalled my version 3 of SL so I opened that version and was able import the PPT with no issues. What is different in SL version 360 that would prevent me from importing the same PPT file?
Hi, CF -- Welcome to E-Learning Heroes Community! I hope my response finds you well and safe.
I am so sorry that you've been unsuccessful to import that PowerPoint Presentation to Storyline 360, even after you've done the following:
- MS Office updated to the latest version (Powerpoint included)
- Tested importing using Storyline 3 (still available in the computer) and it had no issues
Please bear with me for asking these Technical Probing questions to help me get a better grip of your situation and have us get to the bottom of the issue, as fast as we can:
- As you've cited, there's "failure notice" each time you import. Is it okay that you provide us with a screenshot of that error message? you can post it with your response by clicking "Add Attachment"
- Is Storyline 360 unable to import all PowerPoint presentations? or is it only happening for a specific file?
- Were you successfully importing PowerPoint files before? I mean if the issue is only happening now or recently. If yes, were there things that happened before the issue started (example: you've updated the application to the latest version before noticing the behavior).
I am looking forward to get your feedback soon. :)
You've cited that importing the file had no issues when using Storyline 3. It should not be expected behavior and I am here to help you fix the issue. Your Storyline 3 and Storyline 360 should both import successfully even with their differences specified here. One prominent distinction is that your Storyline 360 comes with continuous feature updates.
In the meantime, you may also attempt the following that can help resolve the issue:
- Follow the steps in our Knowledge Base - Storyline 360: Failed to Import PowerPoint Presentation
- Importing a file that is stored in a Flash Storage, External Hard Drive, or Network Drive can cause irregularities in some situations. You may use your Local Hard Drive and see if it works. Please refer to this reference - Create, Edit, and Publish Projects on Your Local Hard Drive and feel free to bookmark it.
- If this has been an issue since the beginning. We may have to check the system requirements by referring to this resource - Studio 360: Supported Versions of Microsoft Office
Keep me posted! Thank you.
Hi - first time user here and I am having a similar issue. Screen shot attached. I hev been through all of the items in the help section provided in the fail screen. Still cannot import.
Hi Kevin,
Thanks for sharing that error! I replied to you over in this discussion. Let us know if you're able to connect with the team!
