Forum Discussion
Fenêtre "propriétés" des claques qui ne s'affiche plus
Hi,
I tried to completely uninstall Articulate 360 and Stoyline but it didn't work.
I use 3 monitors (my PC, and 2 screens) i disconnected everything just to keep the main screen on my pc but nothing changed. So i tried to change my screens properties :
« Remember windows locations based on monitor connection »
And it solved the issues 👍
Sometimes i work from home with another monitor so i think the window got lost between all the monitors.
Thank you for your help !
Hello HuguesHovaere-f,
It's very strange that the layer properties window doesn't appear when opened. Are you using two monitors, by any chance? If yes, does disconnecting the second monitor help? I understand that this isn't a proper fix, but doing this test helps isolate the behavior. Additionally, please try repairing your Storyline 360 installation.
If repairing doesn't help, please open a case with our support team here for additional troubleshooting.
I translated my response in French using Google Translate, so I apologize in advance for any inaccuracies in the translation.
Il est très étrange que la fenêtre des propriétés du calque n'apparaisse pas à l'ouverture. Utilisez-vous deux écrans par hasard ? Si oui, déconnecter le deuxième écran est-il utile ? Je comprends que ce n'est pas une solution miracle, mais ce test permet d'isoler le problème. Essayez également de réparer votre installation de Storyline 360.
Si la réparation ne résout pas le problème, veuillez contacter notre équipe d'assistance ici pour obtenir des informations supplémentaires.
Hi,
I tried to completely uninstall Articulate 360 and Stoyline but it didn't work.
I use 3 monitors (my PC, and 2 screens) i disconnected everything just to keep the main screen on my pc but nothing changed. So i tried to change my screens properties :
« Remember windows locations based on monitor connection »
And it solved the issues 👍
Sometimes i work from home with another monitor so i think the window got lost between all the monitors.
Thank you for your help !