Forum Discussion

CamiloCaball725's avatar
CamiloCaball725
Community Member
3 years ago

FILE ISSUE

Hi, i was working in a Sotryline 360 project and suddenly stop working the very next day. It says that the file is corrupted and i have no more copies. I need to you try to fix my file 'cause i've...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hello Camilo,

I'm really sorry to hear about your project file. I took a look at it and it does appear to have been corrupted beyond recovery. If you haven't checked yet, there may still be a working version of your project file in your computer's temp folder. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

This article lists common causes of file corruption, as well as how to reduce the risk of running into this issue. 

  • supportelearnin's avatar
    supportelearnin
    Community Member
    3 years ago

    Hi,

    I have the same problem with 2 files created by an employee who no longer works with us. We don’t have access to previous versions. We tried to rename the files and open from my local hard drive but it still doesn’t work.

    What can we do ?

    Thanks.