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EmilyLloyd-78dd's avatar
EmilyLloyd-78dd
Community Member
3 years ago

File Names Created During Publishing Exceed 260 Character Limit

I've seen a few threads on this issue, however I didn't see a resolution. We are using Articulate Presenter (with Quizmaker questions on a handful of slides). When publishing, some files that are created during publishing have upwards of 75-85 characters just in the file name. Specifically, the files in the mobile folder seem to be the worst culprits. I've included a screenshot below. For example one of the file names is "5Vlz2QAcR4L_d7CqgcSAkcl102Module_LessonIntroshp8_80_DX116_DY116_CX87_CY87.png". That's already 77 characters for just the file name. When our client adds the full course depot directory to that, it's going over the 260 characters.

Any thoughts or advice on how we can help them get these files to where they don't throw this error? Should we suggest they shorten the file folder name we provide (or names are a bit long but it's necessary for our record keeping structure). 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Thanks for reaching out and describing what you're experiencing! 

    From here, I'd like one of our support engineers to step in and offer guidance, so I've opened a support case on your behalf. One of my teammates will review the details and reach out soon with an update!