Forum Discussion

JulieGruber's avatar
JulieGruber
Community Member
8 years ago

File Types

I see that Rise has a maximum side of 5GB for audio and video files. I also see videos are best in 16:9 aspect ratio. I'm seeking information in a couple areas: 1. Please list all of the file type...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Giovanni!

Thanks for reaching out. I was able to successfully upload the .jpg file to Rise 360 without any issues. Try logging out of Rise 360, then go back into the course and try the upload again.

If you're still getting stuck, our Support Engineers can help!