Forum Discussion
Firewall blocking slide data files
Hi, I'm having an issue with an older (pre-2020) Storyline project.
Our firewall flags as a threat the slide data files (in the html5>data folder). The firewall error message does not provide any additional information, and the files themselves have only one function call, window.globalProvideData(), with a long JSON of a slide's data as an argument.
Do you know why a firewall might find this suspicious?
I've attached an example of a blocked file.
Thanks in advance!
1 Reply
- KellyAunerStaff
Hi LeeChamney-bc01,
Thanks for reaching out!
This could be due to network port restrictions. Please ask your network administrator to allow communication over port 443, and add these domains to your allowlist. If that doesn't resolve the issue, please let me know or feel free to connect with our team privately in a support case!