First caption not showing after hitting trigger

Hi Adam, 

Thanks so much for reaching out!

I'm sorry to hear you're having difficulties with your Closed Captioning displaying correctly. I understand your frustration. 

Would it be possible to take a closer look at your file? Feel free to attach it to this thread or privately in a support case. You can also attach a Peek 360 capture of what you are experiencing so we can better assist you!