Forum Discussion

sabrinapinto-53's avatar
sabrinapinto-53
Community Member
2 years ago

Fix for SL360 crashing while previewing, publishing after Windows 11 22H2 Update.

I've been having issues with Storyline crashing after the recent Windows update and after following up with Articulate support, it turns out that Windows updated the Segoe font to a new version (5.65), which is causing Storyline to crash.

1. Replacing the font has worked for some.

2. In case you are required to use the Segoe UI font, here is a fix that worked for me. We pulled out the Segoe UI font on Windows 10 and reinstalled on Windows 11.

You are welcome to try it if you like. See attached font Zip file.

storyline 360
  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi, Sabrina!

    Thank you so much for sharing your solution to this issue! Others have found some bulleted lists to be an issue as well. If there are any other issues you run into please let us know by opening a support case.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Sabrina!

    I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project. 

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case. 

  • SonjaSeebach's avatar
    SonjaSeebach
    Community Member
    2 years ago

    Hello, we have another problem with Segoe UI font: After translating to French, the font image looks incorrect in the client's browser (Edge), see screenshot. I also test in Edge and have no problems with font appearance.

  • AnnieIacobellis's avatar
    AnnieIacobellis
    Community Member
    2 years ago

    Was Storyline crashing when a project used the Segoe UI font or for anyone who has Windows 11? I am using the trial version of Storyline that was installed three weeks ago (so after the fix was put in place). My project crashed this afternoon while I was trying to preview it and I lost everything. I wasn't using that font, but I am using Windows 11. Could this still be the same issue?

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Annie,

    I'm sorry you're having an issue with Storyline crashing! This not only was a problem for people using the Segoe UI font. This was also an issue for people while using bulleted lists. The strange thing is both of those issues are reported as fixed. Here's an article about how to fix unexpected or erratic behavior.

    If the problem persists, I can open a support case or you can open one on your own here.

    Thanks for reaching out!

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