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ChristianVes061's avatar
ChristianVes061
Community Member
5 years ago
Solved

Font Installed in Parallels Windows Environment Does Not Appear in Storyline

My company has standardized on the Proxima Nova font for most company materials. We are a Mac installed company so I run Storyline in Parallels. When I started to develop in SL, I discovered that ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    1 month ago

    Hi Everyone,

    Thank you for your patience while we've looked into this!

    We’ve confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue. 

    In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:

    Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
    Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596

    If you don’t see a current version listed, follow these steps:

    1. Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
    2. Confirm they’re enabled for desktop use.
    3. Restart Storyline. 

     

    If you’re still running into trouble after updating, please let us know. We’re happy to take a closer look!

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Rick!

I'm happy to help! Can you try the steps listed below?

  1. Close Storyline 360.
  2. Install the font on the Fonts folder in Windows
  3. Restart your workstation.
  4. Open Storyline 360 and check to see if the font is listed.

If this doesn't do the trick, we'll want to enlist our Support Engineers for their expertise. You can use this link to connect with a Support Engineer.