Forum Discussion

StefanieKreindl's avatar
StefanieKreindl
Community Member
10 years ago

Fonttype is changed after importing a Word translation file

Hello, I've made a translation using the Storyline Word translation export with reference column. The translation export worked fine, but when I import the translation again the font type is chang...
storyline 360
SystemAdmini129's avatar
SystemAdmini129
Community Member
9 years ago

This issue is still present in Storyline 2 build 1609.3020. It's a really big problem for us.

I created a test project with a single screen and one text box using the Cambria font. I exported to Word DOC, translated the text into Russian, then imported the Russian DOC. Storyline appends " Cyr" to the font name, even though the Cambria font supports Cyrillic characters. Because "Cambria Cyr" is not a valid font name, a different font gets picked randomly.

It's really weird, as Stroyline guesses the language script based on the characters in the string, and then bizarrely appends Cry for Russian, CE for Eastern European and TR for Turkish language text. This breaks the formatting for all that text.

We have very large courses, and this causes us to perform hours of manual changing of fonts every time we import translations.

I attached my test files to reproduce the issue. 

Beat Stauber

PTIGlobal

  • SystemAdmini129's avatar
    SystemAdmini129
    Community Member
    9 years ago

    Interestingly this issue does not happen if the font in the source story file is set to Arial. I think there is some really strange source code behind this font selection "feature". Better sort this out if you are serious about translation support in Storyline.

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      9 years ago

      Hi Beat.  Thanks so much for taking the time to write up your findings and to include your example files.  I've added that detail to our report of this issue, so we are going to continue investigating with our team to see if we can improve the translation feature for those languages.  I know that must be pretty frustrating to have to redo those fonts that are not importing correctly.

      Hopefully we will be able to make some progress here!