Forum Discussion
frozen video not playing
I have a course that has both video narration and an topic video playing simultaneously on a few slides. The triggers are all set to begin when timeline begins, and the topic video (5 sec) is set t...
Hi Nicole, and welcome to the E-Learning Heroes Community! So happy you're here! 🥳
Thanks so much for reaching out! I'm sorry to hear you've run into this snag with your four slides. I understand your frustration!
I have a few quick questions :
- Have you tried importing this project into a new Storyline 3 project to see if you're experiencing the same behavior when publishing to Web?
- Do you experience the same behavior when using SCORM Cloud? It would be helpful to know if it is publishing as expected for LMS vs. Web.
I'd like to share with you this article that explains possible reasons why the videos are not playing properly on these slides when publishing to web:
- Storyline and Studio: Videos Don't Play in Published Content
- ( This article goes into detail about Local Security Restrictions, File Naming Conventions, as well as potential Server issues and workarounds.)
If you're still running into this issue, I'd be happy to take a closer look at your .story file in order to investigate further. You can share your file in this thread or privately in a support case.
Looking forward to hearing from you!
