Forum Discussion

JoseTansengco's avatar
JoseTansengco
Staff
4 months ago

Hi RichardMulcahy,

Thanks for troubleshooting the issue with me! I opened a support case on your behalf to get you in touch with a support engineer who can take a closer look at what's happening. You're in good hands, and someone from our team will be in touch shortly!

ChrisDelvaux's avatar
ChrisDelvaux
Community Member
8 days ago

Hello, we're experiencing the same issue — videos uploaded to our LMS platform do not open in full-screen mode JoseTansengco​ 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 days ago

    Hello ChrisDelvaux​, 

    Thanks for reaching out! 

    • What LMS are you currently using?
    • What browser are you viewing with? I'm curious if using a different browser or incognito mode would change your experience.

     

    As a troubleshooting step, I recommend testing your course in SCORM Cloud to see if the behavior is isolated to your LMS. 

    If you don't have any issues in SCORM Cloud, I suggest connecting with your LMS provider so they can investigate this behavior further. If this is happening in both locations, we'd be happy to take a closer look at your setup and continue troubleshooting in a support case.

    Looking forward to hearing from you!