Full Width Photo Block | Low Quality Upload

Hi John!

You mentioned the Block, Image and the "Banner image" - so I wanted to confirm you meant the image in this screenshot with the yellow arrow, not the green arrow? 

I didn't notice the quality being off, but I don't have anything to compare it to either. You mentioned a lot of text on the image - and the text I saw seemed to be intended. 

With Rise, we always want the highest quality image and Rise will compress it for the best web output. There is a bit more information about that here.

If you can share a copy of the original image, I'm happy to take a look again and compare the two! 

I'm getting this too. There is a lot of noise introduced in the Rise version of the image that makes it pretty much unusable. is there an email I can send the example image to as opposed to uploading here? This happens with my uploaded .png image for both full-width and centred images.

i should add the original image is only around 100KB in size so doesn't need compressing at all.

Absolutely, Stuart. Please send us your image file by clicking here. We'll give it a test and let you know what we find. 

uploaded now. Thanks

Not a particularly useful response from Support:

"Thank you for contacting Articulate Support. I understand you have an issue with your image becoming pixelated in Rise.

This article describes how we optimize media in Rise courses and offers tips for getting the best quality images, videos, and audio:

https://www.articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses

I hope you find this article useful. Please let me know if you need anything else!"

I'm sorry about that, Stuart. We never want to leave you feeling like you received anything less than stellar support from our team. We want to get this straightened out as soon as possible.

I can see you are continuing to work with Lea in testing various file sizes in your case. I'll also keep an eye on the progress. :)

Hi folks!

Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.

If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

Alyssa,

I'm having the same issue with all the photos I upload into Storyline. It compresses the file and makes the image blurry. An example is a 244kb photo as a PNG file that comes out blurry when I upload. I even added _NOPROCESS_  to the file name and still no luck. 

Hi Ian,

Thanks for sharing what experiences you're having with inserting images in Storyline. The _noprocess_ tip mentioned above only works in Rise 360, but you can review our best practices for working with images in Storyline 360 to get the most out of your assets, including adjusting the compression settings.

If you've reviewed the article and are still running into issues, feel free to share your .story file with our support team, and they can provide further guidance!