Getting error while saving the file.

I'm having the same issue. I'm not sure why support cannot post whatever resolution they came to on this forum. It would be very helpful to not have to have everyone have to open a ticket every time they have this particular issue.

really the same error "Nullable ..." ?

if not, post a screenshot of the error message

Here's how I fixed it:

Save as OriginalFileName_1 in my downloads folder.

Close the file.

Re-open the new _1 file.

Save as OriginalFileName on P drive.

That worked to save and to publish!

I really love Storyline. I've been using it for as long as it's been around. What I don't like is a thread like this where dozens of people are having the same issue and told to go to support desk. If there is a common issue and presumably a common solution, why can't you just post what you think will fix it. I'm likely to miss all of the work I've put into this waiting on the help desk to get back to me 2 days later and of course I can't reboot my computer or use Storyline until it's resolved. :( 

Hi James,

Thanks for asking out about this! After looking through some similar cases, it looks like support's solutions aren't exactly the same per user. So a blanket solution wouldn't really work here. If you'd like to open a support case, you can do so using the link below or I can do it for you. We would love to get things on track for you!

• Contact Support