Forum Discussion

MarianneHerrman's avatar
MarianneHerrman
Community Member
3 months ago

Getting stuck on a slide when publishing

I have tried to publish a course I created in Articulate Storyline, and it keeps getting "stuck" when encoding the video on 1.3. It ran for 2 hours the first time and it was still on encoding the video for 1.3 when I cancelled. Restarted my computer and tried 3 more times, and it continues to say it is on slide 1.3 and won't move beyond it. Any help would be greatly appreciated. Thank you

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    3 months ago

    Welcome to the E-Learning Heroes community, Marianne! We're glad you're here, and I'm sorry to hear about the publishing issue.

    I see that you've also opened a support case where you shared your Storyline project file. Smart move! My colleague Darrell already owns that case. Please expect an email response from him.

    We'll continue the conversation in your support case to keep all the information in one spot.

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