Forum Discussion

PhilCobley-f24a's avatar
PhilCobley-f24a
Community Member
5 years ago
Vincent Scoma

Hi Andreja and Stephanie,

Happy to help here! 

When inserting the gif into Storyline 360, is the animation static when viewing the course from the slide view? If so, that is intended when inserting that file type. The gif animation will start when either viewing the slide from the preview view or publishing the course and viewing it in the intended output. 

If that doesn't line up with what you are seeing, please let us know! 

Hey Vincent et al,

I'm afraid my animated GIFs are not playing at all in my storyline file, even though they run fine in external viewers.  They've been recorded at 30fps and are only short, but when I preview the storyline file they are just static images. 

I'm running v3.46.236.20.0 on Win10 Pro and never encountered this issue before.  Oddly, GIFs I added into this storyline file months back still animate fine, but the ones I'm now adding don't seem to at all (they have been recorded in exactly the same way using the same software)

Any thoughts?

Thank you! :)

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Phil!

We are happy to help! This sounds specific to your project. Would you mind uploading your project to our Support Engineers to test the snag on our end? Here's a secure upload link! You'll hear from our team as soon as they receive it and after they've reviewed the project. We'll make sure to delete the project after troubleshooting!