Forum Discussion

FernandoFerro's avatar
FernandoFerro
Community Member
8 years ago
Solved

GIFs don't move? (Articulate Storyline 360)

Hello Heroes,    I've seen some posts about this issue, but there are many different cases, I got lost and prefer to create a new one. Here's the problem: Created a GIF using Photoshop. A si...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

    One enhancement we’ve included:

    Storyline 360 now supports high-resolution animated GIFs.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

BrianNalley-0f0's avatar
BrianNalley-0f0
Community Member
2 years ago

I am having this problem too. I am using cartoon animator 4.5 to make GIFs, which work great in Powerpoint. But none seem to work in Storyline. Seems like this has been a problem for years, long before we had to start paying a subscription fee. I see that there was an update that fixes this supposedly, but still having the same problem.

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Brian, 

Sorry to hear that you ran into this snag.

I did a quick test using a high-quality GIF and I can confirm that the GIF worked without any issues. Here's a link to the published slide so you can take a look. Since the issue you're experiencing appears to be isolated to the GIFs that you created, would you be willing to share a copy of your GIF files here or in private by opening a support case so we can take a closer look at what's happening? We'll delete them when we're done testing!