Forum Discussion
Hangs on Cleaning up Temporary Files
Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular project was published earlier without an issue. Articulate 360 updated and now the project will not publish.
Using Windows 10, PowerPoint 2016, Articulate Studio 360
70 Replies
Thanks Keith for that update and I'm glad to hear it was something simple enough for you to resolve.
I am glad too, just wish it would not have taken me so long. It would have
been a huge time saver if I would have tried this solution first. ;) No
need for a reply and thanks again.-Keith
I am having this problem too, but I am only using Notes in the sidebar, not a Menu. It publishes fine if I turn off the Notes, but I really need them for this course. Unchecking using the search box is not an option for me (it's grayed out since I'm not using a Menu).
I am about to submit a case for this but hoping someone here has stumbled onto a different solution.
Hi Monique,
Is your PPTX file a long one? According to the support ticket I have that is still in process, I'm unable to publish on my end possibly because my PPTX file is made up a lot of slides and I was missing some special update for PowerPoint 2016: https://www.articulate.com/support/article/PowerPoint-2016-Crashes-When-Publishing-a-Large-Course-with-Articulate-Presenter. That being said, I did update PowerPoint 2016 and still have the same issue. I'm now on to the next set of troubleshooting steps:
1. Uninstall Studio 360
2. Uninstall Microsoft Office
3. Reboot the machine
4. Install Microsoft Office
5. Install Articulate Studio 360
6. Try to test the application and publish the project locally.I haven't tried this yet, as uninstalling MS Office is not a quick and easy step to take care of when working on a company work machine. But maybe some of these steps will help you?
Thanks.
-Betsy
Hello Monique - I see you've reached out to our team (01046622) and you should be hearing from someone soon.
Unfortunately, I don't have any suggestions and hope Articulate will have this corrected in the next update.
It is interesting that you mention it might actually be a PowerPoint problem. This reminded me that a few weeks ago I also had trouble printing a different PowerPoint file to PDF in Notes Page view, when printing just the slides to PDF without the notes worked fine. I had forgotten about that, but it lends credence to the fact that PowerPoint 2016, not Articulate, is the problem. My work-around there was to print in batches of 10 slides at a time and then recombine everything into one PDF. It was tedious, but it worked. Obviously I can't do that same type of workaround for an Articulate Presentation.
Hello Monique - I popped in to check on your case this morning and it looks like Rowie was unable to replicate, so perhaps the issue is within your system. I see that he shared a couple of tips for you. You are welcome to continue following up within your case until you are working as expected.
I am having the same problem. I already submitted a case. I uninstalled, ,reinstalled. etc... Used the clean up file you all sent. Still the problem persists.
Hello Hattie - I see where you are working with our team (01050693) and that Rowie is still taking a look at your files and testing. I would encourage you to continue working with your support engineer for sure and I will follow along as well.
Sure thing. I just wanted the others to know that they are not alone. ;)
Ah, I like it :) Thanks Hattie!
