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MalloryGerlach's avatar
MalloryGerlach
Community Member
2 years ago

Help - Why don't screencasts sync with timeline?

I have had several issues with screencasts, in that they don't align with the rest of the timeline when you preview the slide. For example, I have the following trigger on one of my screencast sli...
storyline 360
MalloryGerlach's avatar
MalloryGerlach
Community Member
2 years ago

Thank you Joe!  I tried the variable reference, and it showed that the variable is not the problem.  So I'm submitting a support case now.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Mallory!

    Thanks for following up and sharing the feedback! Great call on opening a support case! I see that you connected with my colleague John Carlo and were able to find a solution that worked for you. So glad to hear that!

    For any users discovering this thread with a similar issue:

    I understand you need slide 1.6 to jump to cue point 15 when revisited.

    The problem seems to be happening because media files have their own timeline unless played with the course once. Because the timeline jumps at the start before the video has a chance to sync with it, it becomes independent from the slide's timeline.

    As a workaround, you can set the timing of the trigger to activate when the timeline reaches 0.1 seconds instead of when the timeline starts.

    Here's a screenshot of how it looks: https://www.screencast.com/t/yFpYxt5f

    Also, setting 1.6 to reset when revisiting, in conjunction with the workaround does the trick.

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