Forum Discussion
HELP! Articulate Storyline Error Report keeps occuring
I am trying to publish a word version of a course. I keep getting the error report box. I have tried it 5 times, shutting down in between each time, and starting the publishing process over again.
Error Report information:
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|c69893c4-3075-43c8-9f75-1bb31b524891</UserId>
<HardwareId>TV93U-87F52-G7FN7-9RP33-F9HUA</HardwareId>
<Message>Illegal characters in path.</Message>
<StackTrace> at void System.IO.Path.CheckInvalidPathChars(string path, bool checkAdditional)
at string System.IO.Path.Combine(string path1, string path2)
at void Articulate.Design.Publish.TargetContext.View(IList<string> files)
at void Articulate.Design.Publish.PublishTargets.View(IList<string> files)
at void Articulate.Windows.Forms.PublishSuccess.buttonView_Click(object sender, EventArgs e)
at void System.Windows.Forms.Control.OnClick(EventArgs e)
at void System.Windows.Forms.Button.OnClick(EventArgs e)
at void Articulate.Windows.Forms.Metro.MetroButton.OnClick(EventArgs e)
at void System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at void Articulate.Windows.Forms.Metro.MetroButton.OnMouseUp(MouseEventArgs mevent)
at void System.Windows.Forms.Control.WmMouseUp(ref Message m, MouseButtons button, int clicks)
at void System.Windows.Forms.Control.WndProc(ref Message m)
at void System.Windows.Forms.ButtonBase.WndProc(ref Message m)
at void System.Windows.Forms.Button.WndProc(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.OnMessage(ref Message m)
at void System.Windows.Forms.Control+ControlNativeWindow.WndProc(ref Message m)
at IntPtr System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, int msg, IntPtr wparam, IntPtr lparam)</StackTrace>
</ErrorReport>
Hi Ken,
Thank you for reaching out and sharing that you're running into an issue during publishing.
I'm curious if the issue happens in any course you are working on or just this particular one?
- If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
Otherwise, I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I have uploaded the course.
Also, it appears to only be with this course. I have tried several other courses, and they were able to print to a word doc successfully.
Thanks, Leslie!
Thanks for confirming, Ken. I was able to take a look at your file and responded to you via email privately in your support case.
