Help! Next/Previous Buttons and Menu Not Working on iPad Pro

Good morning, Northlake Professional team!

I haven't seen similar reports, so I'm glad you brought this up. First, tell me a little more about your scenario:

• What iOS version are you running on your iPad Pro? Here's how to grab that detail!
• Is this happening on all mobile browsers or a certain one?

Next, I'd like to test the course in another LMS environment like SCORM Cloud to see if the problem happens there. If that works, you can either ⤸

• Attach the .story file to this public discussion by using the Add Attachment button
• Use this secure upload link to share it privately

Hi Articulate!

I have the same issue as Northlake Professional LLC. The next & prev buttons are not working on an iPad Pro (with latest iOS updates). Both in Safari & Chrome.

I have no issues on desktop in our LMS or in SCORM Cloud.

Is there already a solution for this problem?

Hi M T,

I do not see an update or a support case related to the above report. 

I'd be happy to look into this further with you and test with my iPad Pro.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Any news on how this can be resolved? I'm having the same issue with a test the client is trying to use right now on iPads. It works fine on the desktop, but the Next buttons have to be clicked several times to move forward. For some reason, they seem to work fine if the iPad is rotated into landscape mode in some instances. 

Hi Ken,

Thank you for contacting our support team as well. I can see that Cleo is already taking a look so you should be hearing from them soon.

Thanks Leslie!

Hi  I am having a similar problem on ipad minis. The buttons (navigation - custom built and system buttons to reveal a layer) don't seem to work straight away but if you refresh they then work.  Was there a resolution?  Many thanks 

Hi Amanda,

For my project, it ended up being an extension in Chrome that was the problem. It's called Dashlane and the people who created Dashlane said they're aware of the problem and are attempting to fix it. Not sure if you're using Chrome or if that issue applies to you at all, but that seems to be the cause of the bug for us. 

Hope that helps!

Hi Amanda,

Thanks for chiming in and sharing what you are experiencing. I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hey Ken,

Thanks for popping back in to share your solution. This could certainly help others that read this conversation in the future.

My pleasure!