Forum Discussion

DanielleWilkes's avatar
DanielleWilkes
Community Member
3 years ago

Help: Review360 Requiring Articulate Login to Comment

Hello, I'm looking for some help regarding an issue that started with our Review360 links. Previously, we could send Review360 links to anyone in the organization and they were prompted to enter the...
Review 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi, Kirk!

Thanks for reaching out and I'm sorry to hear that you're experiencing this issue!

I don't see that a support case was ever submitted by Danielle, so I'm happy to start from the beginning. Reviewers can add comments to Review 360 projects without an Articulate ID. They’ll just be prompted to enter their email address to post comments so they can receive notifications for replies. If their email address is tied to an Articulate ID, they'll be prompted to sign in. Did you check the box to Allow users without Articulate IDs to comment?

                                                           

If you are comfortable sharing a list of users that are being prompted to log in with an Articulate ID, we'll be happy to verify that they do not have an existing Articulate ID and will troubleshoot further! You can share that information with our team, here.

  • JeanieVanDer505's avatar
    JeanieVanDer505
    Community Member
    3 years ago

    Hi Kelly.  I am trying to share a Rise360 course in Review360 - but I am not getting the option to "allow users without Articulate IDs to comment"?  See attached.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      3 years ago

      Hi Jeanie, 

      Happy to help!

      For your team members who are being prompted to sign in using their Articulate ID before being allowed to leave a comment, they will need to do so even if they do not belong to any active subscription. Please ask them to reset their password here if they no longer remember their Articulate ID password. 

      To locate the Allow users without Articulate IDs to comment option:

      1. Publish your Rise 360 course to Review 360
      2. Click on the share button while you're viewing the published output in Review 360, not while you're in edit mode in Rise 360. If you click on the share button while you're in Review 360, you'll see there the Allow users without Articulate IDs to comment option.

      Hope this helps!