Help: Review360 Requiring Articulate Login to Comment

I opened a support case for this issue. It seems like the SME review experience is inconsistent. I had one SME be prompted to login which didn't work. Then she tried to reset her password for an account we weren't sure she had and the link provided in the reset email brought her to an error page. She eventually went to the create an account page that let her setup a username and password which finally allowed her to comment. Another SME with the same issue tried entering in her email several times until she eventually typed it wrong, and that allowed her to make comments without going through all the hassle the other SME went through. This really needs to be fixed. SMEs don't have time to go through all these hoops and given that the experience is inconsistent, it makes it impossible for me to explain/troubleshoot.