I've searched for a solution to this and not found one yet.
Take a look at the image I've attached. I've placed two copies of the same image side by side. On the right one, I've added the Zoom Picture option. Notice how blurry the right image looks. Why does it get so blurry just by adding the Zoom Picture option? It makes the Zoom Picture option virtually unusable for chart images like this.
Any solutions?
Hi Joe,
Thanks for reaching out! I'm sorry to hear that you're experiencing an issue with blurry images when using the zoom picture feature. I've opened a case on your behalf so we can investigate further. You should hear from our team soon via email.
Hi Kelly, I'm having the exact same issue. This is occurring with multiple images on multiple slides, all originally created in Adobe Illustrator, exported to PNGs at 300 DPI.
upload a .story file (as Attachment) you have problems with (with a dummy image)
Jürgen
same problem since 4 years
Hi Amanda,
I'm sorry to hear you are experiencing this as well. I have created a support case on your behalf and shared your image information.
You should be hearing from our Support Engineers shortly!
Have a great afternoon. ☀️
Has a solution been found yet? I am experiencing the same issue as well. I am using the Zoom feature so people can see clearer images of some screenshots that are hard to read. However, when I add the Zoom Picture feature, the images become even blurrier.
Hello Kaylyn,
Sorry to hear that you experienced a similar issue. Would you be willing to upload a copy of your project file here or in private by opening a support case so we can take a look at what's happening? We'll delete it as soon as we're done troubleshooting!
Hi Everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
