Forum Discussion
Horrible quality when uploading images
I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional.
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Thanks for your feedback, Ryan. I want to let you know we’re aware of the issue and are working on a solution, but I don't have a timeframe to share right now. We'll keep you posted in this thread!
As I'm reading similar threads on this issue, this has been an issue for over 2 years. 2 years ago, some on staff was saying they're working on a fix. Is there really no fix yet? I'm hoping to use Rise, but I can't embarrass my department with really bad images. Can I use whatever method your developers are using to embed the default images?
Two years is quite a long time to be "working on a solution". My concern is that there's any image compression happening at all. Most stock images or screen shots are captured with appropriate image sizes as well as the proper formats.
Also, why are some of my original PNG images being converted to JPG? It's very random and I can't make sense of why this happens.
We need an ETA - two years is more than enough time for analysis and determining how long it will take to fix. This tells me Articulate has not prioritized this. The workaround takes HOURS of replacing images because the images are always named differently with each export, and some of those images are flipped to JPG (so I have to re-save my original image as JPG before overwriting the output image file). This compression workaround exponentially increases development time for a tool that's supposed to be quick and easy.
This now needs to be a priority. I have to make my team and VP aware as it may impact our future relationship with Articulate if they cannot pivot quickly to address big problems like this.
Please let the community know asap of the ETA.
