Hi, Christina.
Thank you for reaching out and sharing the screenshot!
My initial recommendation would be to test your project with SCORM Cloud. Check out this step-by-step article! It would be helpful if you could ask the users who had trouble from within Cornerstone to test the SCORM Cloud link as well.
I'd also check which browsers are being used when the issue occurs.
If it works as expected in SCORM Cloud, I would advise you to reach out to your LMS for troubleshooting.
If you still see the same behavior in SCORM Cloud, my recommendation would be to open a support case here, so we can take a closer look at your settings.
Let me know if this works!
