How do you edit the email address of an Articulate 360 team member

Hi Bert and welcome to E-Learning Heroes :)

You should be able to remove the incorrect user information from your team, then re-add. Check out this tutorial.

Thank you so much Leslie! This user has already created Rise and Storyline content under her existing account. Will she lose that content if we delete her existing account and create a new one with the correct email address?

Ah, so the user is able to login it seems. That's helpful Bert, thank you :)

Let's handle this a different way then and put the control back in the users hands:

Here's how to change the email address associated with your Articulate ID: 

1) Go to https://account.articulate.com and sign in with your current email address and password. 

2) Enter your new email address in the Articulate ID field, then click Save. 

3) You should receive a confirmation email within a few minutes. Click the link in the email to verify your new information. 

To learn more about Articulate ID benefits, see these FAQs.

Hi Jacob, 

I'm not sure how I'm just seeing this, but I see where you chatted with Rowie about this as well, so looks like you're all taken care of.

For anyone following along, we advise that the user update their e-mail for the AID individually.

We have Articulate Teams, and we found out that our email address/email account may change. This post is several years old. Can someone from Articulate confirm that a user can change their own email address / articulate ID, and not lose their content? Thanks!

Hi Melanie,

Thanks for reaching out! To confirm, you won't lose any content when changing the email associated with your Articulate ID. My teammate, Katie, replied to that same question in this discussion below!

• Will changing email associated with Articulate 360 license mean we lose access to our Rise courses and SL review courses?