Forum Discussion
How does the SCORM Package report to the LMS to increment the attempt?
Hi Ken!
Thanks for reaching out! It sounds like your LMS is not marking the correct number of attempts and is allowing the learner to retake the course. To figure out what is getting in the way, we'll want to see the communication between the Storyline 360 course and your LMS. LMS debug mode is disabled in Storyline content by default, but you can enable it when troubleshooting courses. Here's how to troubleshoot issues between Storyline 360 and your LMS.
Please keep us updated with your findings!
Working on this will let you know what I find. I'm thinking I should find that the SCORM is sending proper data to the LMS, but the LMS is NOT "receiving" or "accepting" the data properly. Is that more likely the case here?
Hello Ken!
I misspoke here! My apologies. The attempts listed in the LMS are separate from the ‘retries’ in Storyline. Attempts of a quiz in Storyline is dependent on being in the same session. So it’s not an issue with the communication between your Storyline 360 course and your LMS.
In that case, we might need to switch the setting and standard you’re using to ensure the course is marked complete even when the student fails. Here’s an article from your LMS listing each setting possible in Storyline. Let’s say that you’re using SCORM 2004 as Pass/Fail, then fail will mark the course as completed. Your LMS might be sending the student’s next attempt to Review Mode so here's how to change that.