Forum Discussion
How to find my license number
Hi Guys,
IT is going to change my laptop. i'll have to download Storyline again and add the key number license. But I don't know my key number. How can I get it?
Thank you for your help
14 Replies
Hi there Héloïse!
All you need to do is reach out to us by clicking here, and we'll get you your serial number.
Thanks for reaching out. 😊
Hi Alyssa,
I clicked on the link but there's no place for me to request the serial number. When I open my application, it's telling me my free trial is expired but I purchased it so I can't get into the app to get the number from Help. This happened a few years ago and I was able to get in contact I think by email and support was able to help me.
All of a sudden, I tried to open it again and it gave me the serial number in the activation box. Strange. Now I have to figure out how to install SL on my new laptop.
Hello! I just wanted to pop in and show you where in Storyline you could find your serial number, too!
If you still have it installed and activated on your original machine, you can use the Help tab to pull it up:
Bonus: If you click on your serial number in that window, it will automatically copy it to your clipboard for easy pasting into an email or Notepad!
Thank you so much guys ☺
It’s Perfect
HéloïseDe : E-Learning Heroes [mailto:heroes@articulate.com]
Envoyé : lundi 26 juin 2017 19:46
À : Heloïse Clair
Objet : Reply to How to find my license number[Image supprimée par l'expéditeur. E-Learning Heroes]
Hey Héloïse,
If Storyline is still installed and activated on your current computer, you can find the Serial Number by going to Help > About Articulate Storyline:
If you no longer have access to the old computer, reach out to us directly by emailing biz@articulate.com or calling 1-800-861-4880 ext 2 and we'll be happy to help track it down!
Happy to help, Héloïse! Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
Hello, I found my serial number, but how do I locate my license expiration date?
Thank you!
Hi Suzanne,
Perpetual licenses of Storyline 1, 2, 3 and Studio '13 and '09 don't expire! So you should be all set.
If you have any other concerns with your license please feel free to reach out to our team here.
Hi Daniela,
I'm glad you were able to locate your serial number. Are you still running into difficulty with getting Storyline installed on your laptop? We'd be happy to help. Just let us know.
If you prefer to work with us privately, you can always work with us here.
Is the Serial number the same as the License number in Storyline (Help/About Storyline)?
Hi Nina,
Thanks for reaching out! The number in the Help->About Storyline page is the version number that Storyline is currently on, not the license number. If you need help tracking your Serial Number down, connect with our support team, and they can lend a hand!
My old PC died and my new one needs to have storyline installed. But for some reason, there is absolutely nowhere to locate my license activation number...even in my on line account. Can you send it to me ASAP?
