Forum Discussion
How to invite someone to a Team if they already have an Articulate 360 account
Hello,
I'd like to invite a colleague to join our new Articulate 360 Teams account. However, he already has an Articulate 360 account from a free trial that expired. When I entered his email addre...
Hello Alisha,
Happy to help!
An account can only be a user on one team at any given time. Since the colleague you're inviting is still part of an expired subscription, they'll need to remove themselves from the expired seat that they are currently occupying before you can add them to your team.
If they're the owner of the expired Teams Trial subscription, they can sign in to the account to remove themselves from the seat. If someone else is the admin on the account, they'll need to reach out to that person to have their account removed.
Hope this helps!