Forum Discussion
Hyperlinks not working
I have added hyperlinks to text descriptions in an image carousel, however when I go to preview the course there is no option to click the linked text. Even when I right click on the link, there is no option to open it.
I have tested the links elsewhere in the course, in text blocks, and it is working fine. Any ideas how I can fix this?
Many thanks!
31 Replies
I am having this issue as well. Is there an ETA for the fix?
I have a carousel block and a handful of the items have links in it. At first glance it appears that the links do not work.
Upon further investigation it appears there is a link in the wrong place.
And upon further investigation, that link goes to the URL of the link on my last item of the carousel and is also being placed in the location of the link on my last item.It essentially ignores all the links except for the link on the last item of the carousel and then it uses that as a phantom link everywhere else. See video attached for demo.
Erica, in case it helps, have a look at the specifics of this issue here. We'll post an update as soon as we can.
+1 Let's get this fixed asap. This is a huge issue for embedded resources. Thank you Erica for sharing the video demo.
So sorry for the headaches, everyone. We're seeing a problem where clicking a hyperlink in the caption section of any image in the image carousel will open the hyperlink of the last image's caption's hyperlink.
I don't have an ETA on a fix right now, but we'll let you know as soon as it is resolved. Thanks for letting us know how it is affecting you!
Hello folks! I’m happy to let you know that we released an update to Rise 360 that fixed an issue where clicking a hyperlink in the caption section of any image in the image carousel will open the hyperlink of the last image's caption's hyperlink.
The fix is live now, so just export your course again and upload the new version to your learning management system or web server. Enjoy!
Thanks Crystal, that's looking good on our end! Appreciate the fix!
Hello again, Sherri!
You mentioned you were having issues adding multiple hyperlinks to tabs and accordion blocks in Rise 360. We've just released a fix for that problem! Please refresh your Rise 360 browser window to take advantage of the fix, and let us know if you run into any more trouble!
Thanks so much for letting us know about the fix! Hope you're staying safe!
I am encountering an issue where I am trying to add a hyperlink to the caption space of a video that will allow a learner to download a transcript of that video. I am constantly getting an error of a "bad fetch". When i check the link in a browser they work fine.
Critical issue for me on a tight timeline help is appreciated.
Hi Brian,
I just created a link attached to text in a video caption and it works for me.
If you attach the same link to paragraph text, do those links work?
