Forum Discussion
I cannot add new custom fonts to Rise
Good afternoon!
When I try to add a new custom font to Rise, I get the following error:
Error
Something went wrong.
Please try again or contact support if the problem persists.
...
Hello BenFrench2025,
Thanks for reaching out! I'm sorry you're encountering this error message when inserting your Custom Font into Rise 360.
- What custom font are you using? Are you experiencing this error message when inserting any other custom font files or just this specific font?
- You mentioned you are using Edge. Do you experience this behavior using another browser or an incognito window?
- I'm curious if clearing your browser's cache and inserting the custom fonts will resolve this issue.
- Does this error occur when inserting the custom font files into a new Rise 360 course?
It would be helpful to examine your font files more closely. Please upload your WOFF files to this thread or privately in a support case.
Looking forward to hearing from you!