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BenFrench2025's avatar
BenFrench2025
Community Member
4 months ago

I cannot add new custom fonts to Rise

Good afternoon!   When I try to add a new custom font to Rise, I get the following error: Error Something went wrong. Please try again or contact support if the problem persists.   ...
advice
rise 360
BenFrench2025's avatar
BenFrench2025
Community Member
4 months ago

Hey Luciana,

Thank you for your response!

I held off responding as I wanted to try importing a different copy of the WOFF font file that was causing issues. I have now successfully imported it thankfully, so this is a non-issue.

I was thrown as I could test/preview the font in other ways, but it must have been corrupted somehow.

Kind regards,

Ben

 

 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    4 months ago

    Hello BenFrench2025, 

    You're welcome, I'm happy to help! 

    Thanks so much for letting me know that a new copy of the WOFF font file did the trick! I'm sure this will be helpful to folks who come across this discussion in the future.

    Feel free to share any future questions or discoveries in the E-Learning Heroes Community! 

    Have a fantastic start to your week!