Forum Discussion
Image and Audio in Rise "Timeline" block is displaying twice
I've used the timeline to display images and audio in the past, but never had this happen. It is displaying the image and audio at the top and bottom of each. I have attached how it looks. The mi...
Hi GreggCondon,
Sorry to hear that you ran into this behavior. We're not seeing this behavior reported by other users, and I'm also not experiencing the issue when I test in a new Rise 360 course. I'd like to ask a few questions to clarify the behavior:
- Do you experience the behavior when you edit the affected course on other browsers?
- Are you able to consistently replicate the behavior using any video block?
- If the issue is isolated to a single block, have you tried recreating it?
- Does clearing your browser's cache help?
If the issue affects more than one of your courses, please open a case with our support team here to connect with a support engineer for further troubleshooting.
I am experiencing the same issue. Is there a estimated timeline to when this glitch will be resolved? I am looking to roll out a training and require this corrected.
Hi DianaCrawford-4! We've just fixed this in Rise 360. Please let me know if you don't see these changes!
It is fixed! Thank you for your support.
