Forum Discussion

GreggCondon's avatar
GreggCondon
Community Member
12 months ago

Image and Audio in Rise "Timeline" block is displaying twice

I've used the timeline to display images and audio in the past, but never had this happen. It is displaying the image and audio at the top and bottom of each.  I have attached how it looks. The mi...
Articulate 360
e-learning development
instructional design
rise 360
MegBEIER's avatar
MegBEIER
Community Member
8 months ago

We are also having the same type of issue but with Process blocks.  We have a process block with audio on each of the 5 steps, then a review question, then another process block with audio on each step.  When you get to the second process block and play the audio for the first step - it also plays the audio for the first process block's first step at the same time - so you are hearing two different audio files from two different process blocks at the same time. Is there any type of fix for this?  Thanks!

StevenBenassi's avatar
StevenBenassi
Staff
8 months ago

Hi MegBEIER​!

Sorry to hear audio from Rise 360 Process Blocks is not playing back as expected!

I see that you've connected with my teammate Woojin, through a support case. As Woojin shared, we have this behavior logged as a bug in Rise 360. This bug causes:

  • Playing the audio of the current Process Block also plays audio of the other Process Blocks within the same Lesson.

 

I've linked this discussion to the bug report, so we can notify you as soon as a fix is in place.

Thank you for your patience. I'm sorry if this has been slowing you down!