Forum Discussion
Image upload error in RISE
Hello, I'm getting an error when trying to upload an image (see attached).
I've tried all of the below:
- The image size is well under 5GB
- Title has been shortened with no special characters
- Tried to load from my desktop and not a local file
- Browser history cleared
- Tried in multiple browsers
- Tried to upload in multiple different RISE products
- Computer restart multiple times
Can you please assist.
Cheers
4 Replies
Hi JustinMiller-06 if this issue continues next time you try. Please try some different images and see if they work. If all continue to fail, get in touch with Articulate support. Also, check your browser console if possible (F12) and check the network tab as well and look for any messages in red in both the console and network tab as they might be useful for working out what the issue is, such as "500 internal server error" etc.
Hi, JustinMiller-06!
My teammate, Woojin, sent you additional troubleshooting questions in your support case. We'll continue to help you out there!
Hello, thanks for your reply and support. I really appreciate it. This auto-fixed itself somehow for myself and a couple of my colleagues. Not sure why/how it happened but all is working fine now for us. Cheers, Justin
