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JeanGuermonp996's avatar
JeanGuermonp996
Community Member
2 months ago

Images will not enlarge

Suddenly over the last couple of weeks I have noticed that images in Rise cannot be enlarged, the magnifying symbol is there, but it does not work. This is when I work on them and when they are published as Scorm packages on LMS.

This is on my normal server, Safari 16.6.

These things do work on Chrome, however a great many of my students also use Safari.

This is a serious problem for me.

  • Hi Quentin,

    Sorry to hear that you ran into this issue. I can confirm that we are currently tracking a bug that prevents the image zoom feature from working properly in Safari. I've added this ELH post to the bug report so we can notify you as soon as a fix is released. 

    As a workaround, please ask your students to view your courses using different browsers if the image zoom feature is critical to the course experience.

  • Hi @JeanGuermonp996

    I'm happy to let you know we released a new update for Rise 360!

    This update fixes the issue you ran into where:

    • 'Zoom image on click' is not working in the Safari browser.

     

    There's nothing to install for web apps. New features and fixes are immediately available. Let me know if you have any questions about this update or the issue you reported!