Forum Discussion

SimoneSchimitt's avatar
SimoneSchimitt
Community Member
2 years ago

Importing closed captions

Hi everyone, After converting a txt file to SRT and even Sub extensions, and trying to import the file in two different ways, I still couldn't be succeed.  I also made sure to have the project i...
storyline 360
EricSantos's avatar
EricSantos
Staff
2 years ago

Hi Simone,

I'm sorry you've hit this roadblock; I'm happy to help! 

If your caption file has the same name as your video file and is stored in the same folder with the video, it will automatically import into Storyline 360 when you import the video. Have you tried renaming the caption file so it has the same name as the related video file, then reimporting the video to Storyline?

If this won't work, would you be willing to share a copy of your video and caption files here or privately through a support case so we can find out what's happening? We'll delete them when we're done testing!

Thanks for your patience!

  • SimoneParode's avatar
    SimoneParode
    Community Member
    2 years ago

    Hi Eric, I'm so sorry to delay my reply.
    I've been overloaded with a very tight timeframe to finish up the project.
    Indeed, I haven't name the file according to the vídeo's file name. But infortunately, It didn't work.
    In order to hurry, I upload the vídeo files in the SONIX app, and there I exported the SRT file. So, this was the faaster way I found to solve the issue.
    The problem was that I had a word document with the text transcription on it, and when I tried to convert into SRT it did'nt work.

    Thank you so much for your help, anyways.

    Kind regards

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