Forum Discussion

MichaelSemmler's avatar
MichaelSemmler
Community Member
2 years ago

Importing content from Rise.com trial account to Rise 360 subscription

We had a new user create a trial account in Rise.com while they were waiting for our procurement system to process the order for a subscription to Rise 360.  They spent some time developing conten...
rise 360
HelenevanNieker's avatar
HelenevanNieker
Community Member
9 months ago

Hi, I have the same problem (I used a free trial version and created a course), but now I have the paid version. I exported the course content into Scorm and raw data files, but I can't see how to import this. 

  • KarlMuller's avatar
    KarlMuller
    Community Member
    9 months ago

    Hi Helene,

    Unfortunately you cannot import a course in a SCORM file into Rise as an editable file.

    Do you still have access to your trial account?

    • HelenevanNieker's avatar
      HelenevanNieker
      Community Member
      9 months ago

      Thanks, Karl. I have logged a ticket, and they gave me access to the trial
      version again to transfer to the course.

      *Helene van Niekerk*

      • EricSantos's avatar
        EricSantos
        Staff
        9 months ago

        Hi Helene,

        Thanks for sharing how the problem was resolved for you! I'm glad that my teammate Darwin was able to help grant a 7-day retrial to transfer the content.

        If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

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