Forum Discussion

HaniaDavoine878's avatar
HaniaDavoine878
Community Member
4 years ago

Importing Storyline into Rise

Hi Everyone, I am new to storyline and rise and am wondering how I can import storyline into rise so it looks seamless to the end-user. Currently, it shows as a black screen with a play button. Is...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi, Bunni!

Thanks so much for reaching out and detailing the issue you're experiencing. Is this only happening with one specific course? Additionally, have you tried viewing the course in a different browser?

If you're comfortable sharing your file, I'd be happy to take a look at what's going on! You can upload it here or privately in a support case and we'll delete it from our systems once troubleshooting is complete.

  • BunniFuller's avatar
    BunniFuller
    Community Member
    2 years ago

    Hi Kelly, it's happening to all of my Storyline courses that have audio. The first slides do not have audio. Everything was working normally as of last week, I'm using Microsoft Edge. This all started happening this week after republishing the same courses.

    I did attempt to send the file yesterday, here is the info for that...

    Case Number: 04003251
    Reference ID: ref:!00D300Txo.!500Qi03ftRq:ref
    Case Details: Hello, regarding a case I just opened, I'm following up with my course upload...

    Case Number: 04003238
    Reference ID: ref:!00D300Txo.!500Qi03fq5m:ref
    Case Details: Hello, I'm having trouble publishing a file that contains media. I'm trying to publish in Storyline 360 so I can import into Rise. The file contains audio and it is set to User advance. I've been publishing these audio files for a couple years now and understand the first slide cannot contain audio if I'm trying to get around that black screen. However, as of this week, all of the courses I'm publishing have the black screen, even though the first slide does not contain audio. Please let me know if this is something that can be solved...

    We'll be in touch soon. Have a good day

    Bunni

    Joan B. Fuller, BBA
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