Forum Discussion
Importing Storyline into Rise
Hi, Bunni!
Thanks so much for updating this thread with your case information. I see you connected with my teammate, Ryan, who let you know we released a new update for Storyline 360, Build 3.83.31444.0 that fixes this issue!
Updates are free for Articulate 360 subscribers. Simply open the Articulate 360 desktop app on your computer and click the Update button. You can see further details here. Additionally, feel free to check out the release notes to see what else is included in this update!
Lastly, just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
Thank you so much for the quick response, I did import the update and the issue is resolved. I have another question. I’m hearing from a couple people that training is timing out while they are actively working on it. Are there any settings in the app that would impact timing out? Not sure if this is an issue with our network, or if I’m missing something in the Storyline/Rise settings?
Bunni
Joan B. Fuller, BBA
(She/Her) Learn More[Picture11]
Email: bfuller@virtua.org
Chat: Microsoft Teams
www.virtua.orgHi Bunni!
Thank you for following up! So glad to hear updating Storyline 360 solved your issue!
You shouldn't have to modify settings within Storyline or Rise to prevent the application from timing out. To clarify, are the colleagues who experience this issue working locally? Or from a network/shared drive? We recommend working locally in order to avoid erratic behavior.
Looking forward to hearing from you!
