Forum Discussion

HaniaDavoine878's avatar
HaniaDavoine878
Community Member
4 years ago

Importing Storyline into Rise

Hi Everyone, I am new to storyline and rise and am wondering how I can import storyline into rise so it looks seamless to the end-user. Currently, it shows as a black screen with a play button. Is...
storyline 360
BunniFuller's avatar
BunniFuller
Community Member
2 years ago

Thank you so much for the quick response, I did import the update and the issue is resolved. I have another question. I’m hearing from a couple people that training is timing out while they are actively working on it. Are there any settings in the app that would impact timing out? Not sure if this is an issue with our network, or if I’m missing something in the Storyline/Rise settings?

Bunni

Joan B. Fuller, BBA
(She/Her) Learn More

[Picture11]
Email: bfuller@virtua.org
Chat: Microsoft Teams
www.virtua.org

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Bunni!

Thank you for following up! So glad to hear updating Storyline 360 solved your issue!

You shouldn't have to modify settings within Storyline or Rise to prevent the application from timing out. To clarify, are the colleagues who experience this issue working locally? Or from a network/shared drive? We recommend working locally in order to avoid erratic behavior. 

Looking forward to hearing from you!