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OmagbitseBarrow's avatar
OmagbitseBarrow
Community Member
4 years ago

Inability to Open Storyline 360 on articulate

hello,

I have been having difficulty accessing storyline 360 for the past two days even though I have a running subscription currently. Each time I try signing in it request me to login in and whenever I try doing that it shows an error message.

I have uninstalled and reinstalled and upgraded the app but no luck yet with it.

 

I would be glad if I am assisted with this.

Thanks,

Luke

  • Hi Luke,

    Thanks for reaching out, and I'm sorry you're running into this! I see you've connected with our Support Team and my teammate, Georvy, has reached out with some initial steps to get you up and running again.

    Keep him up to date on your progress. You're in good hands! 

  • Hello Michael, and welcome to E-Learning Heroes. 😊

    Thank you for reaching out and letting us know that you're running into a similar issue. I see that you contacted our support team directly, and Amlan is currently helping you.

  • I'm in need of assistance... I can't access storyline - app is saying no subscription, please help. Deadline is approaching

  • Hi Kelly and welcome to E-Learning Heroes. 😊

    I've opened a support case on your behalf so that we can work together to get you back up and running. You should have an initial email from me.