Forum Discussion

TomSzymanski-9b's avatar
TomSzymanski-9b
Community Member
2 years ago

Incomplete Generated Captions

Hello!

It would appear that the captions being generated while creating Text-to-speech are not picking up every word (even though the voice model is). I find this extremely odd, and I don't recall running into this issue before.

A new bug?

 

You can see clearly on the attached file, the speaker is definitely saying more than "And why?" in that section.

storyline 360
  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Tom,

    Great question! I understand that all the words that are being said by text-to-speech are not being displayed in the caption editor. I’m happy to work with you to figure out why this is happening!  I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

    • Which version of Storyline are you using? I am using Storyline version 3.75.30269.0.
    • Is this happening with more than one file or is this the only one? If it happens in more than one file, are there similarities between the files? Is it happening with the longer captions?
    • Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

    I’ve attached a Story file that I created in Storyline 360. The caption editor is displaying all the words from text-to-speech properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?

    Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot for you?

    Thanks for reaching out and I look forward to your response!